Google is introducing a new web browser, Chrome.
Knowing that people seek, access and absorb information in many different ways, they have offered many different points of entry for learning about the browser. The most important part of their campaign is how they are inviting us inside to understand the process, not just selling their product.
Through cartoons, video, and text (blogging), they are telling the story of why and how they developed a revolutionary new offering. And it’s powerful. As a user/reader/watcher you are invited inside the process and the story — and invited to become part of the story by actually using Chrome.
In addition to these storytelling offerings, Google also has produced videos to introduce you to the features of the browser – a “how to” guide.
So… What can we learn from this?
First, “how to” may be necessary but it is not sufficient. Logistics are only part of the story, and the personal connection (even to a developer in another state from another generation who is using words that sound Greek to you) is critically important to feeling engaged. American Jewish World Service has done a great job of this with their videos developed with See3 to show the real experience of real people who are involved with AJWS. Donors, volunteers, staff all have powerful and important stories to tell.
Second, visuals, and especially video, offers more momentum than plain text. While I would be hard pressed to READ the whole story, I’m delighted to watch a few minutes of video. JT Waldman transformed Megillat Esther into a comic book (it’s kosher!) which has engaged young (and old) in a text that they otherwise might not have ever studied. (BTW, he’s now working on the Tagged Tanakh project — way cool.)
There are many circumstances when we have a hard time capturing the attention of our audiences for important things. The congregational meeting, for example. Introducing a new staff person or board chair. Showing the added value of the new classrooms that are under construction to fuel the final stages of a capital campaign. Sharing the impact of participating in a mitzvah day. Orienting new families to the traditions and customs of your congregation.
What do you learn from these various approaches? How do you see it applying to you work? Got something to share? Tell us!
See below to hear the Chrome Story for yourself: