Let’s Give Them Something to Talk About

Originally published in EJewishPhilanthropy

During Open House season, schools are looking for ways to stand out among the crowd of institutions trying to reach prospective parents. Talking about a school’s “warm and nurturing community” and the “academic excellence” is only going to get the school so far.

So what else can schools do to rise above all the noise?

When we are faced with many choices, we often rely on word of mouth from friends in our social networks to help make our decisions. So it was clear to us at The Jewish Education Project that in order to promote the school in a unique way, we need to have the parents involved and we need to get the parents talking.

As Bonnie Raitt writes and sings, “Let’s give ‘em somethin’ to talk about.” Or in the 21st century version of this, let’s give parents something to Facebook about.

Parents who are part of the Parent to Parent (P2P) network have been learning about the power of social media to share their stories about Jewish day school education, and adding their voices through local parenting blogs and the Parent to Parent site. The challenge has been to keep them talking, especially during peak periods, such as open house season. Here’s where the campaign approach comes in.

The P2P campaign model organizes parents for a specific time period to talk about a value, an idea, an event – any focus point unique to the school that will help prospective parents get a better idea of what that school, and the community it fosters, is all about.

A very creative campaign can promote the school, without necessarily talking about academic excellence or the nurturing environment. Take for example a marketing campaign for Mercy Academy, an all-girls’ Catholic school in Louisville, Kentucky. In an article about the campaign, the writer explains “The campaign, created by Doe-Anderson, a Louisville-based advertising agency, is meant to reflect one of the school’s core goals: to help its students become independent, productive women in the real world.” And as you can see in the ad, they didn’t need to show science labs or innovative technology to get the message across.

Jewish day school education is first and foremost about imparting positive values to our children. You know it when you experience a Jewish day school education. We need to give parents a framework to convey those values with their friends.

A P2P Campaign in Action: Mazel Day School

The highly engaged and motivated parents of Mazel Day School (MDS) of Brooklyn were the brave pioneers who first experimented with this approach. When I asked the parents what they love about the school, most of them had a real, emotional reaction to the question and talked about the school’s successful approach to imparting positive values. They are extremely proud to see their children grown into mensches.

It was no surprise that they suggested a Photo Mitzvah Campaign promoting the value of the children doing good deeds by inviting parents in Brooklyn to submit pictures of their child doing a mitzvah or good deed. The Mazel parents wanted to reach parents from Jewish early childhood centers in the area, so they partnered with several of them on the campaign. The submitted photos were shared on Mazel Day School Facebook page. The photo with the most “Likes” on Facebook won a $400 Amazon Gift Card.

Mazel Day School parents gave out fliers in the early childhood centers, emailed their friends, sent Facebook messages and talked to other families. The parents now had something to talk about.

The campaign ran for five weeks and opened new doors for the school to reach prospective parents. For the first time, Mazel Day School officially partnered with early childhood centers in the area: KingsBay Y, JCH of Bensonhurst, and Shorefront Y. These new relationships can now be leveraged for other partnership opportunities and for reaching prospective parents. The campaign increased exposure of the school to the broader community. Mazel Day School Parents overheard parents who were not part of the school talking about the contest. The Mazel Facebook page experienced a significant boost during the competition period, including 50 news likes on the Facebook page. The last time they had so much traffic was when their school was destroyed during Hurricane Sandy; now the attention was due to a positive story that truly highlighted the school and the community. In their reflection about the implementation of the campaign, the Mazel parents wanted to organize a larger group of parents to lead and implement the campaign to reach an even larger audience of prospective parents.

At their upcoming open house, the school will ask prospective parents how they found out about the school. At this time, the Mazel parents will be able to evaluate more specifically the reach of their campaign and where they need to focus their future outreach efforts.

Action Steps: Running a P2P Campaign in Your School’s Community

Consider experimenting with this campaign approach to promote your school. Here’s how you can get started:

  • Invite a minimum of three parents in your school to run a campaign.
  • The parents should identify a value, event, or other unique aspect of the school that excites them and would be appealing prospective parents. If it doesn’t galvanize your current parent body, don’t do it, because they won’t be talking about it with their friends.
  • Identify your target audience; be very specific on who you want to reach with the campaign. Mazel parents aimed specifically for parents of children in local early childhood programs, for instance.
  • Get talking! Play around with different social media tools to spread the word about the campaign. Empower parents with the tools they need to keep the conversation rolling.
  • Most importantly, make it fun! Turn it into a competition, make it into a game. Let the parents get really creative and make it their own.

Best-selling author Seth Godin writes: “Stories are the way we navigate our world, our chance to make sense of who we are and what we do.[…] Nonprofits make change, and the way they do this is by letting us tell ourselves stories that nurture our best selves.” Creating a buzz and chatter around your school requires giving parents a great story to talk about. Day school parents are part of a movement committed to giving their children the greatest Jewish education possible. Let’s build that movement; let’s help parents get their stories out.

What will your community share?

Parent to Parent is an initiative of The Jewish Education Project and is made possible by a grant from UJA-Federation of NY. Learn more about Parent to Parent on our website, blog, Facebook and follow us on Twitter. If you are a New York area day school and would like to get staff assistance to implement this project, contact Irene Lehrer Sandalow, Project Manager in the Day School Department of The Jewish Education Project at isandalow@jewishedproject.org.

Monday Web Favorites: The #Unselfie Campaign, Giving Effective Feedback, and “Be the Shamash”

It's time for our Monday web favorites, and there is much light to share over Chanukah…

First up: We love the #unselfie campaign! A bit of background…as of last year, the Tuesday after Thanksgiving has been declared "Giving Tuesday," to change the focus from buying and acquiring on Black Friday and Cyber Monday, to giving back and thankfulness. (Fun fact, this was started by the folks at the 92Y in New York.) Meanwhile, the term "selfie" was chosen as the 2013 "word of the year." This year, Giving Tuesday added this cool #unselfie campaign, to get people taking pictures of themselves (or of their faces behind a sign they made) saying/showing what they're doing to give back. Taking and posting an #unselfie could be a great activity for a teen group, for a family to do together, for a synagogue staff to do as a group. It's quick and fun activity to help share the light at Chanukah, and tap into a broader online campaign/conversation.
 

And our next selection: Another great opportunity has come up for tomorrow, this one on the professional development side. The talented  and vivacious Deborah Grayson Riegel is offering a free teleconference on giving effective feedback, Dec. 3rd, 2-3pm Eastern. Click here for details and to sign up.
 

Finally: We've got one more example of a lovely campaign we wanted to share – Shira Kline, also known as Shirlala, is using the eight nights of Chanukah to run a "Be the Shamash" (the candle that lights all the other candles on the menorah) campaign. It's a great example of using your social media to highlight that sweet spot where the things you care about and the things that matter to your community come together and shine. Hosting these kinds of mini-campaigns on your Page, or through any social media outlet, helps keep you at the front of your community's mind. That way, when you're ready to tell them about an event or other offer, they're already listening.

What have been your favorite things on the web recently? Share them in comments, or with Miriam through email, and they could appear here next week! Happy Chanukah, everyone!

Top image credit: GivingTuesday Facebook Page

Learn on Twitter, Sign up on Facebook, then Show Up in Person

How can you use social media to get people to walk in the door? It’s a great question that I’m often asked. It’s big question, with many responses, but I’ll tackle one thing here: Understand your user. Who is the audience that you’re trying to reach, and why AREN’T they walking in the door yet? Once you understand what stands between them and you, you can develop a social media strategy to help. A few examples:

1) The Puget Sound Blood Center launched a social media campaign to engage new donors in their blood drives. As reported in the Seattle PI, they are now holding Tweet Up Blood Drives which are promoted entirely through social media.

The online campaign launched earlier this summer, and already the blood center has about 400 fans on Facebook and 1,200 followers on Twitter. And the blood center has a YouTube site for its online generation donators.

Many new donors walked in the door after learning about the campaign, or hearing from their own friends on Twitter or Facebook about critically low levels of Type O. Furthermore, the social media savvy donors are passing on the word, and energizing the campaign, retweeting (even if they don’t donate themselves!) and sharing their experience, even by making a video of giving blood and posting it on YouTube. From the PI again:

“They take the initiative because we’ve given them the tools,” Young said about the blood center’s online followers. “You don’t find a better group of people. To be a blood donor, you have to be a fairly altruistic person in the first place.”

From 5 to 33 percent of donors at blood drives over the last three months said they scheduled their appointments because of social media, and DeButts said he expects that number to skyrocket as school starts up and students organize drives through Facebook.

What makes this so successful? Perhaps donating blood is not as commonly talked about in this demographic, and by putting it online they are energizing the conversation, which leads to more education about both the need and the process, which results in lower (psychological) barriers, and more people walk in the door. Maybe they didn’t know it only takes a few minutes, and it’s near their office. Why do you think a third of their recent donors were inspired through social media?

2) The Obama Presidential Campaign relied heavily on volunteers to make calls and go door to door through neighborhoods. Why did so many first-time volunteers pitch in? Partially because of the candidate, but largely because the campaign lowered barriers to participation. Many prospective volunteers were nervous about walking into an office, weary of trying to represent details of policies they didn’t know. Many local offices made short, casual videos to help people understand what the culture of the office was like, and the sorts of tasks volunteers could do. Check out this one:

Avid users of social media are not looking to hide behind their computer screens. In fact we’re eager to connect with fascinating people and valuable organizations in our local communities. We seek value, social capital, and meaning. As you consider your social media strategy, think about who you are trying to reach, and how you can add value and meaning to their lives. You might be surprised what comes back to you.

How have you been inspired through social media to show up in person? What have you done in your work to connect, lower barriers, and energize people? We’d love to hear your story.